Thursday, March 20, 2014
When we called about the damage, they said that we would need to replace the mattress under their warranty. I really wanted them to come out to repair the mattress because I thought that was ridiculous that you would replace an entire mattress for a 1 1/2" hole. So we call back, the manager there (the only person who has the authority to do anything) and he's out, he'll be back tomorrow. The lady who helped us was also calling and trying to get ahold of Sealy for us to find out if we had to replace or could we repair but Sealy was closed due to a freak ice storm in North Carolina for a few days. Then when they were open, the manager was out again. They said they got a note that they are backordered by three weeks and since they found out a repair is not possible, it must be replaced, we'd be a month in to breaking in the original bed and have to start all over again. We'd have to air it out for a few days while the foam outgassed then crawl, bounce, etc on it to speed up the break in process. I did not have it in me. By this time, we've had almost a week to sleep on this mattress and we're hating it. The Mr starts doing research online and he sees that 2nd red flag I mentioned came back to bite us. No, it actually wasn't wrong in the computer. It was wrong on the signs that were draped on the beds. So in addition to us getting a mattress with a hole in it, we got the WRONG mattress delivered to us.
Insert my blood boiling here.
We went to other mattress stores to test out what Sealy's website said was their softest, the Majesty. We laid on it and it was softer but still supportive. The bed we originally got delivered felt like a bed you had on vacation and couldn't wait to get home to get back into your own comfy bed. I didn't feel that and remembering what the REAL Encourage felt like in the store after having been laid on for a year, I knew it was never going to get much softer. I also hated how high the mattress was now and with no piping along the side for support when you're sitting on the side of the bed putting on lotion or whatever, I just felt like I didn't even know if I wanted foam anymore.
We've been dicked around for a week by the manager and he says their Sealy contact is on vacation. I keep urging the Mr to tell him we've contacted the credit card company and they agree the mattress is defective and we'll dispute the charge if we need to. But you know, the Mr is much nicer than I am. He continually gives an inch so people can take a mile. Well, I'd had it by 9 days in and when it looked like the manager wasn't going to call us back by 4:30pm, I insisted the Mr call him and tell him, it needs to be resolved by Monday or we are calling the credit card company to dispute the charge. Especially since Sealy didn't seem to want to provide a customer service rep to deal with their account when their people are on vacation. The Mr said he contacted the credit card company, they agreed it counted as defective and we have until Wednesday to get it in by their deadline so we could dispute it or go ahead and do a return. Well, then it wasn't the Sealy service rep that was out, it would be the buyer who was out at a trade show until the following Wednesday and he knew that when he talked to the Mr the day before.
Oh HELL NO!!!!!!!
The Mr said nope, do the return. I guess that hole was our saving grace since we had that defective loophole with our credit card company to kind of void their whole "all sales final" crap. Wednesday (yesterday) they'd come to pick up the mattress and take it away. After that, I then thought "we're going to be sleeping on an air mattress!" and started to slightly panic. You know that feeling that you get what you want then you have to quickly come up with a solution? The Mr found one of the places we laid on the Majesty had a price match policy on anything but Ebay. So we printed an ad for the mattress (which of course costs $300 more) and their own policy. I knew going in I wasn't paying the price they wanted for the mattress because it was going to be $2099 PLUS the cost of the box springs (which we got free from the other place). So we go in and he confirms they do the price matching so he hands her the print out of the mattress set at the online place for $1574. She said "oh, we don't do non-brick and mortar matches."
Well, mama was dealing with Aunt Flow, fresh off an argument, 9 days of sleeping on a rock and getting bent over by the place we bought our mattress and I blurted out "well, I'm not paying that price you're selling it for." She said she could check to make sure and then said "yeah, we don't do online dealers like this."
I said "because your website says the only retailer you won't match is Ebay."
"Oh really?" she said.
"Yeah" I replied and was hoping the Mr would slide the paper we printed over. But she began typing again and said "yeah, I can go ahead and do that for you."
Great. How long do we have to wait now?
The next day.
We didn't want to deal with that on a Saturday but agreed to have it delivered Monday afternoon then it could air out in the guest room for 2 days and when they took away the other mattress Wednesday, we could flip it on in there. So that's what we did.
The guy's who delivered the mattress came to take it away and he asked if we got the wrong one and the Mr said not only that but that it had a hole in it. He apologized for the inconvenience even though he is a sub-contractor and doesn't work for the company we bought it from. Well it was nice someone apologized even if it wasn't the person who needed to.
The wrong mattress was just plain hard and uncomfortable. The Mr and I were talking about what a piece of crap the Encourage was and how we both felt that even though we both slept harder, we would wake up feeling sore and unrested. We both felt a gravitational pull toward the middle and I even rolled toward the middle a few times even though the mattress appeared flat. I also would wake up on the wrong side of the bed...literally. I would wake up on my left side and I'm a right side sleeper. It just screwed us up all the way around. I couldn't get it out of here fast enough. The new bed is much softer even in it's hardest state and I know we'll have an adjustment period with this one as well but not feeling like I'm sleeping on the sidewalk will be a major plus.
Good God man, I mean really!? Why can't we just not have to fight for every single thing we buy!?
It's like this every damn time which is why I keep our couches and furniture for as long as possible because I don't want to deal with the inevitable poo storm that comes with it. We are cursed or born under a bad sign or something.
Do your major purchases (furniture, cars, vacations, etc) go smoothly or do you seem to have to fight tooth and nail to "earn" it?
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